Legal

Terms and Conditions

Last updated: 18 July 2026

These terms describe the basic conditions for Swiss Premade Products, Personalised Products, Custom Projects and customer communication with Drabalon.

Sales Area and Order Review

Drabalon accepts orders for Switzerland. Submitted orders are reviewed for availability, delivery or pickup costs and the final total before payment instructions are sent.

Premade Products

Eligible Premade Products can be added to the Cart and submitted through checkout. Availability, final preparation, Swiss delivery or local pickup and payment timing are confirmed before fulfilment.

Personalised Products and Custom Projects

Personalised Products and Custom Projects follow a request, review, payment request and production flow. They are not paid through the normal premade checkout unless the request has first been reviewed and approved.

Final design, pricing, timing and delivery options are confirmed in writing before production begins.

Quotes and Approval

A quote may depend on size, material, quantity, artwork preparation and production time. Production starts only after the customer approves the agreed details and price.

Materials and Artwork

Customers are responsible for having permission to use submitted names, images, logos or designs.

Wood, cork, acrylic, canvas, anodised aluminium and PU leather can vary slightly in colour, grain, marking and finish. Natural or material-specific variation is not normally a defect.

If a customer approves a layout, text or artwork proof, the approved engraving result is treated differently from a production mistake, such as the wrong text, wrong product or a result that does not match the approved details.

Laser Safety and Material Limits

PVC, vinyl and unknown unsafe plastics are not accepted for laser work. Drabalon may decline a request if the material, file quality or requested use is unsuitable.

Payment, Delivery and Pickup

Payment timing, Swiss delivery and local pickup options are confirmed during order review or by email. Payment takes place through the secure instructions or link sent after review.

Customer Accounts

Customers may create an account to save order history and make checkout easier. Customers are responsible for keeping account login details private.

Changes and Cancellations

Cancellation before production begins may be possible when operationally practical. Once personalised or made-to-order production has begun, cancellation may no longer be possible.

Returns and Defects

Swiss law does not provide a general change-of-mind return right for online purchases. Personalised and made-to-order products cannot normally be returned because the customer changed their mind.

Defective, damaged, incorrect or non-conforming products remain covered. Customers should report defects promptly with clear photos and order details. Depending on the situation, Drabalon may prepare a repair, replacement, price reduction or refund. These terms do not shorten the applicable limitation period for new goods.

Contact

Email: contact@drabalon.com