FAQ
Frequently asked questions.
Short practical answers before preparing a product or request.
Practical Details
Before you prepare a design.
What image quality should I use?
Use the clearest image you have. Sharp, bright, high-contrast files usually give the best engraving review.
Can photographs be engraved?
Yes, when the product and photo are suitable. Contrast, lighting and detail are checked before production.
Can I use a company logo?
Yes. A clean logo file is best, and you should only upload artwork you are allowed to use.
Which file formats are accepted?
JPG, PNG, WebP and SVG are accepted for artwork. PDF can be used for reference files on Custom Projects.
Is the preview exactly the final result?
Approximate preview. Final placement and engraving suitability are reviewed before production.
How long does production take?
Timing depends on the product, material, quantity and artwork review. You receive an estimate with the reviewed order.
How much does delivery cost?
To be confirmed. Delivery prices are not defined while orders are not yet open.
Where is local pickup available?
Swiss delivery and local pickup may be available. The exact option and cost are confirmed during order review.
Are QR codes tested before production?
Yes. QR content, placement and scan readability are checked before production.
Can I order larger quantities?
Yes, larger quantities can be reviewed. Final price and timing are confirmed individually.
Are business discounts available?
To be confirmed. Business and quantity requests can be reviewed case by case.
How should engraved products be cleaned?
Use a soft dry or lightly damp cloth. Avoid soaking, abrasive cleaning and harsh chemicals.
Can I provide my own material?
Possibly, but only after review. The material must be laser-safe and suitable for the requested result.
Can a personalised order be cancelled?
Changes are easiest before production starts. Once a personalised item is in production, cancellation may not be possible.
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