Legal

Refund and Returns Policy

Last updated: 18 July 2026

This page explains how Drabalon handles returns, cancellations and questions about damaged, incorrect or unwanted items for Swiss sales.

Change-of-Mind Returns

Switzerland does not provide a general change-of-mind return right for online purchases. Drabalon may still approve a voluntary return for an eligible non-personalised product, but only when this is explicitly agreed before anything is sent back.

Personalised Products and Custom Projects

Personalised, engraved, made-to-order and customer-specific products are created for a specific customer and cannot normally be returned because of a change of mind.

These returns are considered when the item is defective, damaged in transit, incorrect or does not match the confirmed order details.

Premade Products and Non-Personalised Products

Non-personalised Premade Products may be considered for a voluntary return if they are unused, undamaged and in suitable condition. Approval is case by case and must be confirmed by Drabalon first.

Delivery costs and return shipping are handled case by case unless the item is defective, damaged, incorrect or non-conforming.

Defects, Damage and Incorrect Items

Customers should report defects promptly, preferably in writing, with clear photos and order details. This includes items that arrive damaged, incorrect or not conforming to the confirmed order.

Depending on the situation, Drabalon may prepare a repair, replacement, price reduction or refund. This policy does not shorten the applicable limitation period for new goods.

Material Variation and Approved Designs

Natural grain, colour, texture and laser marking differences in wood, cork, acrylic, canvas, anodised aluminium and PU leather are not normally defects.

An engraving result that matches an approved proof or confirmed customer text is treated differently from a production mistake, such as the wrong text, wrong item or a result that does not match the approved details.

Cancellations

Cancellation before production begins may be possible when operationally practical. Once personalised or made-to-order production has begun, cancellation may no longer be possible.

Return Shipping

Return shipping instructions must be confirmed before sending anything back. Items returned without prior agreement may not be accepted.

Contact

Email: contact@drabalon.com